How it works

How it works

What is bike share?

Bike share is a service that makes public bicycles available for shared use to individuals on a short-term basis. The bikes can be unlocked from one station and returned to any station in the system, making bike share ideal for short, one-way trips.

Why bike share?

Use bike share to commute, run errands, visit friends, or casually cruise the city. Bike share is ideal for one-way trips and you’ll never have to worry about bike theft again!

Register

Register from your computer

From your computer

Or download the mobile app for IOS or Android

From your mobile phone
(IOS/Android)

Ride

Use code or fob to unlock

Use code or fob to unlock

Remove bicycle

Remove bicycle

Return

Insert bike into any dock

Insert bike into any dock

1 beep means return is OK. 3 beeps means error, try again

1 x beep - Return OK
3 x beep - Error, try again

How To Guide

How to register
  • Click the "Sign up" button in the menu (a valid credit card is required to complete payment)
  • Create an account and select your desired plan
  • Accept the Terms and Conditions of use
  • Enter your credit card information
  • Once you have successfully registered you will receive a User Code (7 digits) via email, which you will need to access bikes. (This code will always be displayed in your profile when you are logged into the website or mobile app.)
Starting your ride

Search for the nearest station with available bikes on our mobile app / www.mobibikes.ca or simply spot a bike in a station and walk up to it!

Unlock a bike

If you have a User Code:

  • Choose option "2"
  • Enter your 7-digit User Code and press Enter
  • Enter your 4-digit PIN code, and press Enter
  • At the BEEP, remove your bike and enjoy your ride!

If you have a Mobi fob or an RFID card:

  • Choose option "1"
  • Scan your RFID card
  • Enter your 4-digit PIN and press Enter
  • At the BEEP, remove your bike and enjoy your ride!

Remember: A trip starts when you unlock a bike from a dock and ends when you properly return it to any available dock. By pressing Enter, you can wake up the screen at any time during your trip to see how long your ride has been.

Accessing the helmet: The Mobi by Shaw Go helmet is attached to the retractable cable lock on the bike. When unlocking the bike, the cable lock will disengage, allowing you to access the helmet.

Tip: When the bike is unlocking from the dock, hold the helmet to avoid it from dropping as it gets released. After the bike is unlocked and you have taken the helmet out of the cable lock, push the cable lock inside the handlebar.

Returning your bike

You can return your bike at any station with an available dock.

Follow these steps:

  • Insert the front tire of bike into any available dock
  • Wait for the “BEEP” to make sure the bike is properly returned and rental is ended
  • Pull the integrated cable lock from the handlebar
  • Feed the cable lock through the top of the helmet
  • Firmly insert the cable to the slot above the tire to lock it
  • To successfully complete your ride make sure you see or hear a locking notification on the bike. If you do not receive a notification, press the green ENTER button on the keypad and re-insert it into the dock.
To use cable lock: push cable lock into bike handle when riding. When returning your bike, pull the cable back out and secure to the bike near the top of the fork.

To dock bike: push firmly into a dock. One long beep means success. Three short beeps means try again. Either push firmly into the same dock, or try another.

To lock helmet: insert the lock cable through one of the holes in the top of the helmet. This will keep the helmet with the bike at all times.
 
Making a stopover

If you need to make a short stop during your trip but away from a station, you can use the integrated cable lock to secure the bike.

Follow these steps:

  • Press “Enter” to wake up the screen
  • Scan your RFID card or enter your User Code when prompted
  • The steering will lock and you can then access the cable lock to secure the bike
  • Push the button located on the left side of the handlebar to release the cable and pull the cable lock from the right side of the handlebar
  • Position the bike next to a secure location (such as a bike rack)
  • Insert the cable lock into the small tube located above the tire to lock it

Remember: Your trip timer is still running when the bike is out of a station, so finding an available docking station is always recommended over a stopover.

To unlock the bike after a stop:

  • Press “Enter” to wake up the screen
  • Scan your RFID card or enter your User Code and wait for the bike to unlock
  • Release the cable and push it back in the handlebar
365 Day Pass & Founding Member

You will receive a Welcome Kit containing a Mobi by Shaw Go RFID fob within 2-3 weeks of signup.

Once you receive your fob, you’ll be able to activate it at any bike using your 7-digit User Code. Please note that once your fob is activated, your User Code will no longer be valid to access bikes.

To activate your fob:

  • Press Enter to wake up the bike
  • Press 1 (“scan card” option)
  • Scan your RFID fob
  • Enter your 4-digit PIN code
  • Enter your 7-digit User Code
  • Enter your 4-digit PIN code again
  • Scan your card again – and you’re done!

Remember: Once your card is activated, it's your key to access the bikes and your User Code is no longer valid.

90 Day Pass

Your 90 Day Pass starts on the date of purchase and will auto-renew. A minimum 3 month commitment is required. If you would like to cancel after 3 months, log in to your account at mobibikes.ca. Memberships cannot be prorated.

Activate any RFID card
https://www.mobibikes.ca/sites/default/files/ressources/rfid_logo.png

What is a RFID card? RFID stands for Radio Frequency Identification. It uses radio waves to read and capture information stored on a tag attached to an item. Common examples of RFID cards include be your credit or debit cards, some student cards, or your car sharing member cards. If your card has the above symbol on it, it has a RFID reader.

Once you have chosen the card you want to link to your Mobi account to, walk up to any and follow these steps:

  • Press Enter to wake up the bike
  • Press 1 (“scan card” option)
  • Scan your RFID card (If your RFID card does not communicate with the bike, that means it does not have RFID capabilities. Please try another card.)
  • Enter your 4-digit PIN code
  • Enter your 7-digit User Code
  • Enter your 4-digit PIN code again
  • Scan your card again - and you’re done! Remember: Once your card is activated, it's your key to access the bikes and your User Code is no longer valid.
24 Hour Pass
  • The cost of a 24 Hour Pass includes unlimited 30 minute rides within the 24-hour period.
  • The 24 Hour Pass is subject to overage fees of $5 (plus tax) for each additional 30 minutes over the included time, as per section 2.2 in our Terms and Conditions.
  • The 24-hour period starts upon completion of payment and cannot be completed in advanced. If you have received this email, your pass is now active.
  • Charges to your credit card will be applied after your pass has expired.

Visit our FAQ page for more information.Do you have questions? Ask us on Twitter, Facebook or contact our customer service team 24/7 at info@mobibikes.ca or 778-655-1800.