Community Pass

Healthy Mobility Program

Our Community Pass program, first launched in 2018, makes bike share more accessible and affordable. Now even more people can enjoy the benefits of biking in Vancouver through discounted memberships and cash payment options.

 

You may qualify for this pass if you have a

– Leisure Access Pass
– Red Compass Card
– Greater Vancouver Food Bank Membership Card
– Proof of Annual Income Less Than $27,000
– Third Party Referral from a Community Partner organization
– A Persons With Disabilities Designation
 

*No credit card required. Cash, debit and e-transfer available.

Translations
Chinese - simplified
Chinese - traditional
French
Punjabi
Spanish

FAQ

What is the Community Pass?

The Community Pass works to make bike share more accessible to more people. When you sign up for your Community Pass, the pass will be valid for 365 days from the sign-up day. 


There are three options for the Community Pass:

Classic Bike Pass 
The classic pass offers unlimited 60-minute rides in a 365-day period. Rides longer than 60 minutes incur overage fees of $0.25/minute. This pass only provides you access to classic bikes.

Classic Bike & Ebike Pass  
The Classic & Ebike Pass offers unlimited 60-minute rides on Classic Bikes. Rides longer than 60 minutes incur overage fees of $0.25/minute. 

AND 

$0 to unlock + $0.15/minute for the first 60 minutes on Ebikes. Once you exceed 60 minutes in a single ride, the rate changes to $0.35/minute. 

 

This pass is not available to youth under the age of 19.

Persons With Disabilities (PWD) Classic Bike & Ebike Pass 
This pass is available to Persons with Disabilities who may use ebikes for more convenient, accessible transportation around the city.
The PWD classic & ebike pass offers unlimited 60-minute rides on Classic Bikes. Rides longer than 60 minutes incur overage fees of $0.25/minute. 

AND

$0 to unlock + $0.15/minute for the first 60 minutes on Ebikes.Once you exceed 60 minutes in a single ride, the rate changes to $0.35/minute.

 

This pass is not available to youth under the age of 19

How do I sign up for the Community Pass?
To sign up, please fill out the above form. Our team will contact you to collect payment and provide your membership fob. For alternative ways to sign up, please call us at 778-655-1800, email us at communitypass@mobibikes.ca, or visit us during one of our events at local community partners.

New member applicants should bring their Leisure Access Pass receipt, Red Compass Card, Greater Vancouver Food Bank Membership Card or third party referral form.

Cash Membership
With the Community Pass, you have the option of paying for your membership with cash and do not have to have a credit card on file. Cash transactions will take place during in-person meetings with Mobi staff either during office hours, at community partner events, or at pre arranged appointments.

Credit Membership
Credit and Debit Credit cards are also accepted methods of payment. After completing the above form, Mobi staff will contact you to complete this sign up process.

Please note that pre-paid credit cards are not a valid form of payment.
Where can I find you to sign up without an appointment?
Please refer back to this web page for an updated list of pop-up locations where you can find our team and sign up to participate in the Community Pass.
Who can sign up for the Community Pass?
You may qualify for the Community Pass if you have a:
  • Leisure Access Pass
  • Red Compass Card
  • An Annual Income Less Than $27,000
  • Proof od Disability Assistance
  • Greater Vancouver Food Bank Membership Card
  • Third party referral from a Community Partner
If your organization is interested in partnering with Mobi by Shaw Go to offer this membership to your clients, please contact us at communitypass@mobibikes.ca.
If I don’t have the eligibility methods listed above, can I still apply?
Yes, you can email us at communitypass@mobibikes.ca to tell us about your current situation to see if you may be eligible another way.
Who are your Community Partners?
We are excited to partner with the following organizations to make bike share more affordable and accessible:
  • 411 Seniors Centre Society
  • Atira Women's Resource Society
  • BC Housing
  • BCIT Student Associa
  • Binners' Project
  • Brightside Community Homes Foundation
  • Britannia Community Services Centre
  • Broadway Youth Resource Centre
  • Canadian Mental Health Association 
  • Carnegie Community Centre
  • Chrysalis Society
  • Coast Mental Health
  • Covenant House Vancouver
  • Evelyne Saller Centre
  • Exchange Inner City
  • Family Services of Greater Vancouver
  • First Call: BC Child and Youth Advocacy Coalition 
  • Girls Who LEAP
  • Greater Vancouver Food Bank
  • Immigrant Services Society of BC
  • John Howard Society of the Lower Mainland
  • Kitsilano Neighbourhood House
  • Megaphone
  • Mission Possible
  • MOSAIC
  • Mount Pleasant Family Centre Society
  • MPA Society
  • Network of Inner City Community Services Society
  • New Page Foundation
  • Our Community Bikes
  • Pacifica Treatment Centre
  • Pathways to Education
  • PosAbilities
  • Railyard Housing Co-op
  • Rainbow Refugee
  • Ray-Cam Co-operative Centre
  • Red Fox Healthy Living Society
  • SACY Leadership & Resiliency Program
  • Sole Food Farms
  • Spectrum Society
  • SUCCESS
  • Take a Hike Foundation
  • The Kettle on Burrard
  • The Salvation Army Harbour Light
  • The St. Leonard's Society of North Vancouver
  • The Writers' Exchange
  • UBC Learning Exchange
  • Union Gospel Mission
  • Urban Native Youth Association
  • VAST
  • Watari
  • West Coast Family Centres
  • Yukon Housing Centre
An organization can become a partner if they are a community centre, a non-profit, or an organization that provides social services. 

They can email us at communitypass@mobibikes.ca to inquire about community partnership.
How long is my pass valid for?

365 days from the purchase of the pass. 

Can I renew my pass after the 365 day expiry?
Yes, members will get an email reminding them to renew their pass 30 days before the expiry, 15 days before the expiry, and 5 days before the expiry. Renewal costs $20/year. The Community Pass does not have automatic renewal.
Where can I find more information on ebikes?
You can read more about how ebikes work on our general FAQ page here: https://www.mobibikes.ca/en/faq
How much does this membership cost?
  • The Community Pass cost of $20.00 is one-time fee for the year and includes tax.
  • You can still incur additional fees during your year of membership. 
    • Overage fees of $0.25/minute for classic bikes and $0.35/minute for ebikes will apply if you exceed your 60-minute ride limit. 
    • If you do not end your trip properly and the bike is left unlocked, a Late Return fee of $5.00 will apply each time this occurs.
Pro tip: Each time a bike is docked at a station, the timer resets. Overage fees can be easily avoided by docking bikes at any of our 250+ stations before you exceed 60 minutes :)
How can I pay for the pass?
  • You can pay with cash, credit, debit, E-transfer, or in person.
  • You can only pay with credit or E-transfer online.
How do cash payments work?
  • Currently, cash payments can only be done in person.  
  • These transactions can occur at Mobi by Shaw Go headquarters during our sign-up hours or at a community partner pop-up. Please refer to our website to see locations and dates & times.
How do overage fees work?
The Community Pass is structured similarly to the 365 Day Pass Plus with unlimited 60-minute rides. If the rider goes over the allotted 60 minute ride limit, they will be charged $0.25/minute on classic bikes and $0.35/minute on ebikes. 
Overage fees can be avoided by returning the bike to any of our 250+ stations around Vancouver before the 60-minute ride limit. 
How do I pay for any fees on my account?
Community Pass fees can be paid for in person, using cash or debit card at the Mobi office during office hours. You can also pay any fees online, using a credit card or e-transfer. 
We reach out to pass-holders with any fees on a monthly basis to arrange payment and provide location details.
How long will it take for my application to be approved?
It generally takes 3-5 business days to hear back from us about your application.
Contact communitypass@mobibikes.ca or 778-655-1800 if you have questions about your application status. 
If you have not received an email from us within a week , please check your spam folder.
If this happens, adding us as a contact/safe sender list ensures that our future emails do not end up in your spam folder again!
How can an organization host a pop-up event for individuals to sign up for the Community Pass?
Organizations can contact us at communitypass@mobibikes.ca. From there we can organize a date & time for a pop-up event.