Service Fees
Overage fees & Penalties
Overage Fees
Fees incurred when the Rider goes over the allotted ride time of their plan.
Classic Bikes: $0.29 /min.
Ebikes: Only applicable to UBC Pass – $0.19/min.
Solvency Test
When you sign up, a $25.00 charge will be applied and immediately cancelled and refunded in order to check the validity of your credit card and initialize the electronic payment process.
Late Return
Fee charged when a Bike notifies of a lock error and is left active at a station.
GENERAL PASS HOLDERS
Classic Bikes: $15
Ebikes: $30
COMMUNITY PASS HOLDERS
Classic Bikes: $5
Ebikes: $15
Loss of Use
Rate charged if a Bike is lost, stolen or forced out of use due to damage. Charged after the Bike is found.
Classic Bikes: $5 /day
Ebikes: $15 /day
Reinstatement Fee
Cost to reinstate membership after a Bike is reported missing or after an account has been suspended.
GENERAL PASS HOLDERS
$25
COMMUNITY PASS HOLDERS
$20
Replacement Fee
Mobi reserves the right to charge up to the full cost of replacing equipment
Classic Bikes: $2,000
Ebikes: $4,000
Recovery, Cleaning and Damage Fees
Pick up & Recovery (within service area)
Cost of recovering, inspecting and rebalancing a Bike within Mobi's service area (includes VPD pick-ups) - Up to $50
Pick up & Recovery (outside of service area)
Cost of recovering, inspecting and rebalancing a Bike outside of Mobi's service area (includes VPD pick-ups) - Up to $80
Excessive Cleaning Fee
Extra cleaning required when a Bike is returned unusable due to uncleanliness - Up to $80
Minor Damage Repair
If a Bike is damaged during your Rental Period of the Bike, beyond regular wear and tear, you shall be charged a fee that is equal to the cost of repairing such damage. Ex. - Switching lights, saddle replacement, small graffiti - Up to $100
Major Damage Repair
If a Bike is damaged during your Rental Period of the Bike, beyond regular wear and tear, you shall be charged a fee that is equal to the cost of repairing such damage. Ex. - Full resticker, large graffiti, broken frame, wheels, forks, etc. - Up to the replacement fee
