Service Fees | Vancouver Bike Share | Mobi

Service Fees

These fees are charged to ensure Mobi by Shaw Go is always in good condition for everyone.

Rates are effective as of August 8, 2022.
Overage Fees and Penalties

Overage Fees

Fees incurred when the Rider goes over the allotted ride time of their plan.

Classic Bikes: $0.25 /min.
E-Bikes: $0.35 /min.

Solvency Test

When you sign up a $25 charge will be applied and immediately cancelled and refunded in order to check the validity of your credit card and initialize the electronic payment process. 

Late Return

Fee charged when a Bike notifies of a lock error and is left active at a station.
 
GENERAL PASS HOLDERS
Classic Bikes: $15
E-Bikes: $30

COMMUNITY PASS HOLDERS
Classic Bikes: $5
E-Bikes: $15

Loss of Use

Rate charged if a Bike is lost, stolen or forced out of use due to damage. Charged after the Bike is found.

Classic Bikes: $5 /day
E-Bikes: $15 /day

Reinstatement Fee

Cost to reinstate membership after a Bike is reported missing or after an account has been suspended.
 
GENERAL PASS HOLDERS
$25

COMMUNITY PASS HOLDERS
$20

Replacement Fee

Mobi reserves the right to charge up to the full cost of replacing equipment

Classic Bikes: $2,000
E-Bikes: $3,000
Recovery, Cleaning and Damage Fees

Pick up & Recovery (within service area)

Cost of recovering, inspecting and rebalancing a Bike within Mobi's service area (includes VPD pick-ups) - Up to $50

Pick up & Recovery (outside of service area)

Cost of recovering, inspecting and rebalancing a Bike outside of Mobi's service area (includes VPD pick-ups) - Up to $80

Excessive Cleaning Fee

Extra cleaning required when a Bike is returned unusable due to uncleanliness - Up to $80

Minor Damage Repair

If a Bike is damaged during your Rental Period of the Bike, beyond regular wear and tear, you shall be charged a fee that is equal to the cost of repairing such damage. Ex. - Switching lights, saddle replacement, small graffiti - Up to $100

Major Damage Repair

If a Bike is damaged during your Rental Period of the Bike, beyond regular wear and tear, you shall be charged a fee that is equal to the cost of repairing such damage. Ex. - Full resticker, large graffiti, broken frame, wheels, forks, etc. - Up to the replacement fee