Search for the nearest station with available bikes on our mobile app / www.mobibikes.ca or simply spot a bike in a station and walk up to it!

Unlock a bike

If you have a User Code:

• Follow the screen prompts
• Enter your 7-digit User Code and press Enter
• Enter your 4-digit PIN code, and press Enter
• At the BEEP, remove your bike and enjoy your ride!

If you have a User Card or an RFID card:

• Follow the screen prompts
• Scan your RFID card
• Enter your 4-digit PIN and press Enter
• At the BEEP, remove your bike and enjoy your ride!

Remember: A trip starts when you unlock a bike from a dock and ends when you properly return it to any available dock. By pressing Enter, you can wake up the screen at any time during your trip to see how long your ride has been.

Accessing the helmet: The Mobi by Shaw Go helmet is attached to the retractable cable lock on the bike. When unlocking the bike, the cable lock will disengage, allowing you to access the helmet.

Tip: When the bike is unlocking from the dock, hold the helmet to avoid it from dropping as it gets released. After the bike is unlocked and you have taken the helmet out of the cable lock, push the cable lock inside the handlebar.

If you need to make a short stop during your trip but away from a station, you can use the integrated cable lock to secure the bike.

Follow these steps:

• Press “Enter” to wake up the screen
• Scan your RFID card or enter your PIN when prompted
• The steering will lock and you can then access the cable lock to secure the bike
• Push the button located on the left side of the handlebar to release the cable and pull the cable lock from the right side of the handlebar
• Position the bike next to a secure location (such as a bike rack)
• Insert the cable lock into the small tube located above the tire to lock it

Remember: Your trip timer is still running when the bike is out of a station, so finding an available docking station is always recommended over a stopover.

To unlock the bike after a stop:

• Press “Enter” to wake up the screen
• Scan your RFID card or enter your User Code and wait for the bike to unlock
• Release the cable and push it back in the handlebar

• The cost of a 30 Day Pass includes unlimited 30 minute rides on a Classic bike. Rides longer than 30 minutes cost 25¢/min.
• Your 30 Day Pass gives you access to ebikes for 25¢/min for the first 30 minutes and 35¢/min thereafter.
• Your 30 Day Pass starts upon completion of payment and will automatically renew.
• If you would like to turn off auto-renew, log into your account and toggle to the off position.

Activate any RFID card

What is a RFID card? RFID stands for Radio Frequency Identification. It uses radio waves to read and capture information stored on a tag attached to an item. Common examples of RFID cards include be your credit or debit cards, some student cards, or your car sharing member cards. If your card has the above symbol on it, it has a RFID reader.

Once you have chosen the card you want to link to your Mobi account to, walk up to any and follow these steps:

• Press Enter to wake up the bike
• Press 1 (“scan card” option)
• Scan your RFID card (If your RFID card does not communicate with the bike, that means it does not have RFID capabilities. Please try another card.)
• Enter your 4-digit PIN code
• Enter your 7-digit User Code
• Enter your 4-digit PIN code again
• Scan your card again - and you’re done! Remember: Once your card is activated, it's your key to access the bikes and your User Code is no longer valid.