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Day Pass User Guide : Everything you need to know!

Thank you for joining Mobi by Shaw Go, Vancouver’s bike share program! We’ve listed here everything you need to know to get started.

You’ve completed your online registration, now what?

• You have received a confirmation email with your user code.
• You will need this 7-digit code to access the bikes. See below for details on how to access the bikes. 

Please note: Your Day Pass gives you access to Mobi by Shaw Go for 24 hours (the 24 hour period starts upon completion of payment). You can ride as many times as you want while your pass is active! The first 30 minutes of each ride are included in the Day Pass price. If you keep a bike out for longer than 30 minutes at a time, extra usage fees will be applied to your credit card ($5 for each additional 30 minutes).

You are now ready to ride! Check out the below pointers to make your Mobi by Shaw Go trips a success.

Find a bike

Search for the nearest station with available bikes on our website here or simply spot a station on the street and walk up to it!

Unlock a bike 

Check out this tutorial video: or follow these steps:

• Walk up to a bike.
• Wake up the screen by pressing “Enter”
• Choose option "2" (User code)
• Enter your 7-digit user code and press Enter
• Enter your 4-digit PIN code and press Enter
• At the BEEP, remove your bike and enjoy your ride!

Accessing the helmet
The Mobi by Shaw Go helmet is attached to the retractable lock on the bike. When unlocking the bike, the lock will disengage, letting you access the helmet.
Tip: when the bike is unlocking from the dock, hold the helmet to avoid it from dropping as it gets released. After the bike is unlocked and you have taken the helmet out of the cable lock, retract the cable in the handlebar.

Ride

It’s the law in BC to wear a helmet when riding a bike.
If you don’t have your own helmet, please use the Mobi by Shaw Go helmet provided with the bike.
If you have your own helmet, please ride with the Mobi by Shaw Go helmet in the basket or attached to the handlebar.
Adjust the saddle to your desired height, and ride off!

Remember: A trip starts when you unlock a bike from a dock and ends when you properly return it to a docking station. You can wake up the screen at any time during your trip to see how long your ride has been.

Stop & Shop

If you need to make a short stop during your trip away from a station, you can use the integrated cable lock.

• Press “Enter” to wake up the screen,
• Enter your user code + Enter when prompted,
• The bike will lock and you can then access the cable to secure the bike to a rack,
• Push the button located on the left side of the handlebar to release the cable,
• Pull the cable from the right side of the handlebar,
• Secure the bike at a bike rack,
• Insert to cable in the hole located above the tire to lock it.

Remember: Your trip is still running when the bike is out of a station, so finding an available docking station is always recommended instead of stopping and shopping.

To unlock the bike after a stop

Follow these steps:

• Press “Enter” to wake up the screen,
• Enter your user code + Enter and wait for the bike to unlock,
• Release the cable and push it back in the handlebar.

Return

You can return your bike at any station with an available dock within the service area.
Check out this tutorial video:

• Insert the front tire of bike within any available dock,
• Wait for the “Beep” to make sure the bike is properly returned and rental is ended,
• Pull the integrated cable lock from the handlebar,
• Attach the helmet to it from the top,
• Insert the cable to the slot above the tire to lock it.

  

Stations

We are working hard to install 150 stations with 1,500 bikes. The stations are located in the Downtown Peninsula; bounded by Arbutus St., 16th Ave. and Main St. They will be located every 2-3 blocks. Click here to see the map of all the live stations.

Still have questions for us?

We have a 24/7 call center where you can reach us at 778-655-1800 or email us at info@mobibikes.ca