This year we brought on a mighty team of Mobi by Shaw Go Brand Ambassadors to spread the word about the benefits of bike share. Not only were they knowledgeable about our bike share program, our Brand Ambassadors brought energy, enthusiasm and a genuine love for cycling.
We're shedding the spotlight on Avora, Jack, Jordan and Winston who you may have seen over the summer at some of our busiest stations!
Q1: Tell us a little bit about yourself!
Q2: How would you describe Mobi by Shaw Go in three words?
Q3: What did you enjoy most about being a Brand Ambassador for Mobi by Shaw Go?
As a Brand Ambassador, I enjoyed that I got to meet loads of new people every day. It’s super heartwarming seeing people connect with nature and explore the city with our bikes! I also felt very lucky that I got to spend my days outdoors and ride around on bikes all the time!☺️
Q4: What were some common questions you got as a Brand Ambassador and what were your answers to those questions?
1. How do I dock my bike?
Push the bike into the dock and hold it in place for about 10 seconds until you hear one beep. Pro tip: Wiggle the handlebars side to side to aid in the docking process!
2. How long does it take to ride around Stanley Park on the Seawall?
It should take around one hour to cycle around the park. It’s a beautiful ride, and we have multiple Mobi stations on the perimeter of the park, including by the Aquarium, the Totem Poles, and at Second and Third Beach.
3. Where should I visit in Vancouver?
Mobi bikes can take you to many awesome places throughout the city. I would suggest catching a sunset at Third Beach, riding over to Kits Beach for a swim or paddle, visiting Science World or the Vancouver Aquarium (great for kids), cycling along the Seawall, or checking out some local vendors on Granville Island.
Q1: Tell us a little bit about yourself!
Hello, my name is Jack! I originally moved to Canada in 2012 from Manchester, UK, and have spent most of the last 11 years here in Vancouver. In 2019 I moved back to Manchester to do a BSc in Zoology, and I will be heading back at the end of September to do a Masters degree in conservation biology. I have always loved the outdoors, and so it’s only natural that I love Vancouver! On my days off I spend as much time out in the mountains as I can with my Husky, Naui, and cycling around North Vancouver. I am definitely going to miss Vancouver when I leave!
Q2: How would you describe Mobi by Shaw Go in three words?
Efficient, pragmatic, and sensible.
Q3: What did you enjoy most about being a Brand Ambassador for Mobi by Shaw Go?
I really enjoyed hearing feedback from customers, especially when people told me how much they use and love Mobi! Being part of making Vancouver a more sustainable and climate-friendly city was easily the best thing about working for Mobi, and I loved that I got to help people get out of their cars to get around. I also loved that I worked 100% outdoors. Its going to be a bit of a shock sitting at a desk again, and my legs
will definitely miss the regular exercise!
Q4: What were some common questions you got as a brand ambassador and what were your answers to
those questions?
I think the most common question I got from people who were new to the system was “Do I have to bring the bike back to the same station?” No, you don’t! That’s the beauty of the system! Mobi is complimentary to Vancouver’s public transit network, providing bikes with no need to return them to their original spot.
I also got asked for directions, though mostly by visitors to the city. While I was still learning about the downtown area, being a North Shore kid at heart, working for Mobi has given me the opportunity to explore downtown Vancouver in a way that I have never been able to before.
Q1: Tell us a little bit about yourself!
My name is Jordan (they/them) and I am a fan of cycling, cities and vegan food. I grew up in NYC (though I'm not American). Going to school as a kid involved walking 10-15 blocks by myself or taking the subway to highschool. I'm thankful to have grown up in a diverse and high energy city but have been enjoying Vancouver's more laid back and sort of small town feel (my mother and extended family are all from Vancouver so I've spent many summer and winter breaks here).
Q2: How would you describe Mobi by Shaw Go in three words?
Reliable, convenient and utilitarian.
Q3: What did you enjoy most about being a Brand Ambassador for Mobi by Shaw Go?
Being a brand ambassador for Mobi by Shaw Go involved lots of time outside in (usually) good weather and I got to engage with and share my love of cycling with people, many who were often new or visiting Vancouver.
Q4: What were some common questions you got as a Brand Ambassador and what were your answers to those questions?
Our plans can be a bit confusing since we aren't a conventional bike rental place so it's often related to the Pay Per Ride vs. 24 Hour plan and what the 30-minute aspect of it means. Then people had pretty practical questions regarding the specific route they want to do (which is pretty much always the Stanley Park portion of the seawall). I usually said it takes about an hour but maybe more.
Q1: Tell us a little bit about yourself!
I was a stand up comedian and dancer
Touring the world making people laugh.
Now I’m an ambassador for Mobi
So I make people smile and sometimes laugh.
Q2: How would you describe Mobi by Shaw Go in three words?
Helping people move.
Q3: What did you enjoy most about being a Brand Ambassador for Mobi by Shaw Go?
I wasn’t sure I would be an ambassador to be honest.
But others said I would be good at it .
I tried it and I love it .
This is what I love, peoples faces are smiling
When they want to take a bike to ride .
And I know its good for their health and mental health.
I help them with the internet. Make sure it’s a nice sweet
Long beeeeeeep! That’s means we got a bike!!
I jump for joy with the customer cause we got a bike out!
As I have an umbrella over them for their comfort AND helps them see
The screen on the bike and their phone.
The umbrella is killing (showbiz words)
I did not think the response would be so positive.
The costumer is immediately appreciative of what I’m
doing for them (it’s like I’ve just won them over).
Just from kindness to another human being
After that I adjust their bike seat. I always ask first
I also explain the gears as simple as possible.
Gear 1 is easy.
Gear 3 is hard.
Do not go into gear 2! It puts the bike into super sonic mode!
We’ve lost so many customers that way!
Just kidding, 2 is medium .
I sometimes also feel like a father with giant children
All around me that forgot how to ride a bicycle.
I can feel and read the fear in some of their faces.
And I embrace it.
Because I have found a way to immediately relax
The customer. I say
Ok I will hold the bike. You get on and see if your seat fits
Right for you. Results immediate smile and stress relief.
It’s like being back in time for riding a bike for many people
I also read the clothes they are wearing.
If it’s too nice or I think they might have possibly physically
Challenges I suggest Ebikes .
Q4: What are some common questions you got as a Brand Ambassador and what were your answers to those questions?
Sometimes they asked about the account.
The app is not accepting their request to take a bike.
I will say: If it’s the account try again or try another credit card
One person I was trying to help (on my off time I was just
Next to a station)
I’m a bicycle ambassador to the world
That’s what it is to me.
Paid or not paid that is what I am now.
We tried several times and it did not work
Until she entered a new card.
Then it worked.
I also let them know that it might be an account issue
And they should contact customer service.
Sometimes I call customer service for them
To try to fix the situation.
If I have the chance to hug all of the customer service
Staff I would (of course if they let me).
The map also helps letting you know how to use it
So they know where they are in proximity of a station.
The most common question is how much does it cost.
Then I explain it .
I think you know that .
I’m quite direct with the info .
Because if your tourist it’s two choices (unless it’s a month)
Option 1 or 2 .
I save the other info for locals
And I can usually tell a local right away
Cause their always pinching a tire to make sure
It has enough air in it. (Ah! There's a local bike rider)
And my brain is usually right.
And then I say: Hey! If you need air let me know
And I will put air in (if I have a bike pump).