Dear Valued Mobi Members,
We want to address the recent service disruptions you may have experienced while using our bike share program. We understand how important reliable service is for your daily commute and recreational activities, and we sincerely apologize for any inconvenience this may have caused.
We are pleased to inform you that functionality has been fully restored across our bike share network. We appreciate your patience during the recent service disruptions and are committed to ensuring a smooth and reliable experience for all our users moving forward.
The root cause stemmed from a misconfiguration by our backend hosting provider, causing an issue that impacted our backend and website. We can assure you that this was not the result of a cyber attack. We continue to investigate the reason why this configuration change happened.
Moving forward, we are taking concrete steps to prevent such incidents from recurring. We are working with our equipment supplier to conduct a thorough audit of our backend systems and processes. These measures include:
Enhanced Monitoring: We are expanding and upgrading our monitoring systems to quickly identify and address any potential issues before they affect service.
System Audit: We are working with our equipment supplier to identify and address any issues. Upgrading legacy software was warranted to prevent future disruptions.
Improved Communication Protocols: We are enhancing our communication strategies to keep you informed about any service updates or disruptions in real-time.
We remain committed to providing you with a reliable and secure bike share experience. Thank you for your understanding and continued support.
Sincerely,
The Mobi Bikes Team