News

 

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Features that may still be impacted:

• Access to Trip & Billing History

• Accuracy of the station map

• Ability to start & end rides on the first try

• Bike & station availability

​All of these are expected to improve as service is fully restored. For the latest updates, please also follow #MobiAlert on X.

Our customer service team is doing their best to answer questions, but please note that they are experiencing a high-volume of calls/emails at this time and may not be able to get back to you right away.
We recommend that you email us at info@mobibikes.ca for any inquiries.

Thank you for your patience so far – we’ll be back up & running soon!

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Please be advised that the Mobi by Rogers bike share system is currently experiencing service disruptions. These are related to one of our third party software providers who is working on a solution to the issue. Our team is actively working with them to resolve the issue as quickly as possible.

Features that can be affected by the service disruptions:

• Creating a new account
• Access to Trip & Billing History
• Accuracy of the station map
• Ability to start & end rides
  • Trips can still be ended, however there might be a delay in your account records displaying the end of your trip. 
• Bike & station availability
  • Our operations tools have been affected – you may notice more full/empty stations

Our stations are currently operating in ‘local mode’ while we await resolution of the underlying issue. Users registered before Sept. 13th, 2024 are able to continue to ride, however, ride data will not be synced until service is fully restored.

We currently do not have a timeline for when system functionality will return to full capacity.
For the latest updates, please also follow #MobiAlert on X.

Our customer service team is doing their best to answer questions, but please note that they are experiencing a high-volume of calls/emails at this time and may not be able to get back to you right away. We recommend that you email us at info@mobibikes.ca for any inquiries.

We sincerely apologize for any inconvenience. Thank you for your patience as we work to resolve this issue as soon as possible.